Privacy Policy
Last updated: December 2024
1. Introduction
White Box Appliances ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase from us. We operate from Victoria, Gozo, Malta, and comply with the General Data Protection Regulation (GDPR) and Maltese data protection laws.
2. Information We Collect
Personal Information: When you place an order, we collect your name, email address, phone number, shipping address, and billing information.
Payment Information: Payment processing is handled securely by Stripe. We do not store your complete credit card details on our servers.
Technical Data: We automatically collect IP addresses, browser type, device information, and browsing patterns to improve our services.
Communication Data: Records of correspondence when you contact us via email, phone, or WhatsApp.
3. How We Use Your Information
- Process and fulfill your orders
- Communicate about your orders, deliveries, and inquiries
- Provide customer support and after-sales service
- Send important updates about products you've purchased
- Improve our website and services
- Comply with legal obligations
4. Cookies
We use cookies to enhance your browsing experience:
- Essential cookies: Required for the website to function properly
- Shopping cart cookies: Remember items in your cart
- Preference cookies: Remember your settings and preferences
- Analytics cookies: Help us understand how visitors use our site
5. Data Sharing
We do not sell your personal information. We may share data with:
- Payment processors (Stripe) for transaction processing
- Delivery partners to fulfill your orders
- Legal authorities when required by law
6. Your Rights (GDPR)
Under GDPR, you have the right to:
- Access your personal data
- Rectify inaccurate data
- Request deletion of your data
- Restrict processing of your data
- Data portability
- Object to processing
- Withdraw consent at any time
To exercise any of these rights, please contact us using the details below.
7. Data Retention
We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Order records are typically retained for 7 years for tax and accounting purposes.
8. Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. All payment transactions are encrypted using SSL technology.
9. Contact Us
If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us:
White Box Appliances
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.